1. Who we are

Wildish is operated by Chasing Rainbows Pvt. Ltd. This policy explains how we handle personal information when you apply, register members, buy tickets or contact us.

Office and correspondence address: Plot No. 48D, Block 2, PECHS, Karachi, Pakistan.

Privacy enquiries: [email protected]

WhatsApp: +92 320 3251189

2. Information you share

Application and member information includes names, NIC or national ID details, email addresses, phone numbers and the gender information used for ticket eligibility. You may also share your city or area, a reference, additional notes, an Instagram profile link or screenshots. Optional fields are identified on the form.

We also handle account information, application and member review status, ticket and order records, payment confirmation information, transfer or refund requests, and messages you send us. After account approval, you set a password to access your account. Never send your password to our support team.

3. Instagram and your privacy

Instagram information helps us review applications. If your account is private, we may ask to follow it for this purpose. If you are uncomfortable sharing a profile link, you may provide two screenshots instead. You can still apply if you do not have an Instagram account. A reference is also optional.

Share only what is relevant to your application. Please crop or hide unrelated private messages, contact details and information about other people before uploading screenshots. We do not ask for your Instagram password.

Your application details and screenshots will not be made public or shared with other members for them to browse. Instagram details and screenshots are used only for application/member review by Wildish’s founder, who administers the review process. Limited NIC access for gate checks and processing by service providers are explained below.

4. Why we use information

We use the information you provide to review applications and members, administer accounts, check ticket eligibility, process orders, deliver tickets and event information, manage transfers and refunds, and respond to questions or complaints.

Identity and ticket information may also be used to check admission requirements, investigate suspected misuse and meet applicable legal, accounting or dispute-handling obligations. We use email and, where appropriate, WhatsApp or phone to contact you about these services.

Application review information is not used to enrol you in promotional messaging. We send promotional emails or WhatsApp messages only if you separately give permission or sign up to receive them. Applying, registering a member or buying a ticket does not automatically subscribe you. You can withdraw promotional permission by contacting [email protected] or WhatsApp +92 320 3251189. Essential messages about your application, tickets or event arrangements are separate from promotions.

5. When someone registers you

An account holder may submit information for another member and manage tickets on their behalf. If you do this, obtain their permission, provide accurate information and make this policy available to them.

The person managing your registration will know the details they submit and may need to see your approval status and ticket information. Contact us directly if you have questions about a record submitted on your behalf or want to request a correction.

6. Access and service providers

Within Wildish, access to NIC and Instagram details in application/member records is restricted to the founder acting as administrator. Gate officers do not receive access to Instagram details or screenshots.

For event entry checks, gate officers receive a printed list containing NIC information so they can check attendees’ identification. This is a limited exception to founder-only access. The printed list is discarded after the event’s entry checks are complete. Gate officers receive this information on paper, not through access to application records.

The website, email, payment and messaging services used to deliver these functions may process relevant information. Payments made through Safepay involve processing by Safepay and the participating payment institutions under their applicable policies. Messages sent through Instagram or WhatsApp are also handled by those platforms under their own policies.

Information may be disclosed where required by law or reasonably necessary to address fraud, protect safety or establish or defend legal claims, subject to applicable law.

7. Storage, security and retention

Personal information should be protected against unauthorized access, loss and misuse through safeguards appropriate to its sensitivity. No internet service can promise absolute security.

8. Questions, corrections and deletion requests

You can contact [email protected] or WhatsApp +92 320 3251189 to ask about information we hold about you, request a correction, or request deletion or account closure. We may need to verify your identity before acting on a request.

We will consider requests in accordance with applicable law and explain any information we must retain, for example for an existing transaction, accounting obligation or dispute. Removing information needed to administer membership or tickets may affect our ability to provide those services; we will explain relevant consequences when reviewing your request.

For privacy complaints, we will acknowledge your complaint within two business days and provide a resolution or proposed solution within seven business days. If more investigation is needed, we will explain the delay and give an updated timeframe. This complaints target is not a guarantee that every deletion request can be completed within seven days.

9. Age and policy updates

Wildish events are restricted to people aged 25 or older. If you believe someone below that age has submitted information or been registered by another person, contact us so we can review the record and take appropriate action.

We will keep this policy updated to reflect our practices and show its effective date. Where changes require additional notice or a choice under applicable law, we will provide that notice or choice.